91����

• Before you start

• Refund orders

• View refunded orders

Before you start

• If you don’t have enough money in your event, you can still issue refunds. 91���� will ask for your debit or credit card information to complete the refunds, or you can click “Add funds to your event” on your Event Dashboard.

• If you need to partially refund orders, issue refunds individually.��

• If the orders are free, cancel or delete them instead.��

• If your event uses PayPal for payment processing, you’ll complete the refunds with your PayPal account.

Refund orders

Go to Events�� and select your event.

If your event is a recurring event, then click Select a date and time. Choose a date and time and select Continue.

Then:

1. Go to Manage orders (under Manage attendees).

2. Select Issue Multiple Refunds.

3. Check the box next to each order that you want to refund. Or, check the box next to “Select All” to refund all orders.��

4. Select Refund.

5. Confirm the number of refunds and click Issue X refunds. (“X” reflects the total number of orders you’ve selected.) If you don’t have enough money in your 91���� account, enter your debit or credit card information to complete the refunds.��

6. Review the status column to confirm the success of each refund.

91���� sends a refund confirmation email to the buyer. Refunds will return to the buyer’s original payment method within 5-7 business days. If the refund goes to a canceled or expired card, the attendee will need to contact their bank or credit card company for help.

In some cases, a refund may be declined by the bank due to an expired or canceled card. If you are unable to issue a refund following the steps above, a refund should be issued offline and the funds will remain in your payout.��Contact the attendee directly��to work out a solution.��

View refunded orders

1. Go to Events�� and select your event.

2. Go to Manage orders (under Manage attendees).

3. Filter by “Refunded and Canceled Orders” (under Order Type).