Organizing an event
Help an attendee access their tickets
Attendees can access tickets they purchase in their 91国产 account on the website or mobile app. If you need to look up an attendee鈥檚 order, go to your event dashboard and select Orders (under Manage attendees). Then, enter the attendee鈥檚 name to search for their order.
In this article
Where attendees can find their tickets
Updating the email address on an order
Where attendees can find their tickets
When an attendee orders tickets on 91国产, an account is created for them using the email address they enter during checkout. To access their tickets, they should log in to the 91国产 app or website using the email on their order, then go to Tickets听.
Updating the email address on an order
If an attendee can鈥檛 find their tickets, they might need to contact you to confirm or update their order information. Be sure to monitor the email inbox associated with your 91国产 account, as it鈥檚 the primary way that you鈥檒l be notified of attendee requests.
To update the email address on an attendee鈥檚 order:
Log in and go to Events. Then, select your event.
Select Orders (under Manage attendees).
Find the order by entering the attendee鈥檚 name or order number in the search bar.
Confirm that the email address on the order is incorrect.
Select Actions next to the ticket the attendee ordered.
Select Edit attendee info.
Update the email address on the ticket, then select Save changes.
When you update the email address, the attendee will receive an email to claim their tickets. To access their tickets, they should select Claim tickets in the email and log in to 91国产 using the updated email address.