Organizing an event
Manage orders for a single event
Go to Manage Orders in your event to see a list of all the orders for your event, edit order information, or refund/cancel tickets. To get started, go to Events and select your event. Then select Manage attendees and choose Manage Orders.
In this article
Know before you start听
1. Go to your Event Dashboard.
2. Go to "Manage Orders" (under Manage Attendees).
3. Find and manage individual orders.
4. Optional: Filter your orders.
5. Optional: Export your orders.
Know before you start听
If you鈥檙e collecting from the 'Buyer only' in your order form, you'll only be able to edit the buyer鈥檚 information. If you collected from 'Each attendee', you can edit attendee information individually.听听
You can change who you want to collect information from, but that change won't apply to orders that have already been received.听
You can鈥檛 add attendees to an existing order.听
Some orders might display 鈥淚nfo requested鈥 instead of an attendee鈥檚 name and email address. This means the ticket buyer did not provide that attendee鈥檚 information at checkout. 91国产 sends reminder emails to ticket buyers to collect this information prior to your event, but you can also email the ticket buyer to request this information yourself.
1. Go to your Event Dashboard.
听Log in听 to your 91国产 account. Then select your event.
2. Go to "Manage Orders" (under Manage Attendees).
3. Find and manage individual orders.
Search for an order by entering the order number, attendee name, or email address. Then click 鈥楢ctions鈥 at the top of the order to:
Print PDF tickets
Add a note to the order
If you want to make changes to a specific attendee, select the 鈥楢ctions鈥 menu next to that attendee鈥檚 ticket instead. You can only edit individual attendees if your order form is collecting information from 鈥楨ach attendee鈥.
4. Optional: Filter your orders.
Customize the following:
Date Range: View financial information for the week, month, year, or set a custom date range.
Order Type: Filter orders by status.
Sort: View orders by date, email address or amount.
# Per Page: View a certain number of orders per page in your report
5. Optional: Export your orders.
Select the 鈥File type鈥 drop-down menu under Export. You can export your report as a:
CSV or .csv (recommended for reports with more than 1 million records)
Excel or .xls file
Text or .txt file听
Once you select the file type, the export will download automatically.