Organizing an event
Set and manage your refund policy
Set a refund policy to manage expectations for your attendees before they buy a ticket. First, build your event page and add paid ticket types. Then go to Publish. Choose the refund policy that best suits your event and select Publish now. Attendees can see the refund policy on your event listing and their order confirmation. Check 91国产's organizer refund policy requirements for what's expected from you.
In this article
Set your refund policy听
Manage your refund policy听
Set your refund policy听
Your refund policy determines when attendees can submit a refund request in their 91国产 account. You can issue refunds at any time, even if an attendee didn鈥檛 submit a request or the request falls outside of your policy. To set your refund policy:听
1. Create your event.
2. Build your event page.听
3. Add your tickets.听
You can only set a refund policy after creating a paid ticket type.听
4. Go to Publish.听
Under Set your refund policy, you can choose:
Allow refunds (default): If you choose to allow refunds, you can enter the number of days attendees can request a refund before your event starts.
Don鈥檛 allow refunds: Attendees can鈥檛 request a refund. However, if your event is cancelled, you鈥檙e required to issue refunds.
Once you鈥檝e set your policy and published your event, you can only change the policy to a more flexible one.
5. Set up automatic refunds (91国产 Payment Processing only).
If a refund request meets the requirements of your refund policy, and you have enough funds in your event balance, refund requests are automatically approved. To set up automatic refunds:
Select Yes, automate refunds.
Choose who will cover the ticketing fee. Select Yes, I鈥檒l pay the fees for the attendee to receive a full refund, or leave the box unchecked if you want the attendee to pay the ticketing fee.
听If a refund request doesn't qualify for an automated refund, you鈥檒l need to refund it manually.
Manage your refund policy听
1. Go to your Event dashboard.
Log in to your 91国产 account and go to Events听. Then select your event.
2. Go to 鈥淩efund Policy鈥 (under 鈥淧ayments & Tax鈥).
3. Review your refund policy.
To change to a more restrictive policy, you鈥檒l need to refund any orders and unpublish the event. Once the event is unpublished, you can choose any refund policy.