91����

• Before you start

• Postpone your event

• Reschedule your event

• Issuing refunds for postponed and rescheduled events

• Payouts for rescheduled events

Before you start

• Make sure you understand 91����’s Postponed Event Policy and Organizer Refund Policy Requirements before you change your event date.

• You are required to set and communicate the new event date within 90 days of the postponement. If you haven’t set a new date within 90 days, cancel the event instead.

• If an event is postponed or cancelled, refunds will be for the entire purchase—that includes the ticket price and the Ticketing Fees.

• If you have a recurring event and you're in the United States or Canada, follow these steps to postpone your event. If you're outside the United States or Canada, follow these steps to change your dates.

Postpone your event

1. Set the event status to Postponed.

If you still have tickets available, changing your event status will stop sales:

1. Go to your event dashboard and select On Sale. (Depending on your current sales status, this button may also say: At the door, Sales ended, Sold out, or Postponed.)

2. Select Change status, then Postponed.

3. Select Take off sale.��

This will pause ticket sales online, and potential ticket buyers will see the “postponed” status on the event page.

2. Set the event date in the future and hide it from your event listing.

You have 90 days to add the new event date. If you don’t have a new date yet, choose a temporary date in the future—this will keep your event from ending and allow you to set the new date once it's confirmed:

1. Go to Basic Info.

2. Under “Date and Time”, choose a temporary date in the future.��

3. Uncheck “Display start time” and “Display end time” to hide the date, then select Save.

3. Email your attendees.

After you change the date,��email your registered attendees��to communicate the following:

• The details of the event change, including when you plan to announce a new date

• How they can request a refund.

• Who they should contact for questions��

Double check the reply-to email: make sure replies go to a valid email address that’s checked regularly.

4. Set and communicate the new event date within 90 days of postponement.

If you’re not sure about the future of your event,��cancel the event�����Բ��ٱ𲹻�. ��

5. Respond to refund requests.

Respond to all attendee refund requests��within five business days and in accordance with��91����’s Postponed Event Policy.��

Reschedule your event

1. Enter the new date.

Change the date of your event. If the event date has already passed, you can’t change the date.��Contact us����if this happens.

2. Put your tickets back on sale.

If you intend to sell more tickets,��create a new ticket type��or update the sales date on an existing ticket type. This will automatically remove the "Postponed" status from your event.

NOTE:��Creating a new ticket type or updating an existing ticket type is the only way to remove the "Postponed" status from your event.��If you don’t want to sell more tickets, update the��total capacity��to match the number of tickets you've already sold.��

3. Email your attendees.

Email your registered attendees��with the new date and any other event updates.

4. ��Respond to refund requests

Respond to all attendee refund requests��within five business days and in accordance with��91����’s Postponed Event Policy.��

Issuing refunds for postponed and rescheduled events

When you postpone an event, you have 90 days to set and communicate a new date. If you announce a new date within this time period, you may issue refunds at your discretion. If you don’t announce the new event date within 90 days after postponing the event, you are required to issue refunds upon attendee request for the next 45 days and until a new date has been selected and communicated. Be sure to��respond to all attendee refund requests��within five business days, as outlined in��91����’s Organizer Refund Policy Requirements. Responding to refund requests in a timely manner promotes attendee trust and decreases your chargeback risk.

Payouts for rescheduled events

When you postpone an event, 91���� automatically holds the payout so you can easily issue refunds.��

If you successfully completed your event but haven’t received your payout within the standard timeline,��.��